Process Capability: A way of measuring the ability of a task to provide an error-free product, by comparing the variability of accomplishing this with the variability acceptable to client.
While that worked for awhile, it didn’t help when japan began to be able to statistical process control (SPC) and implemented ‘quality circles’ to improve the quality of product and also the U.S. automakers began losing market share to foreign imports.
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Stop yelling when you have had an mishap. Be concerned about the loss, especially someone is physically injured, but stop the negative reaction. The huffing and puffing that a majority of organizations do after an accidents does much to discourage future canceling. Driving our problems underground by our over-reacting can be a terrible business practice.
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